Dietter

Privacy Policy

Privacy Policy

Last updated: 02 April 2026

1. Introduction

Welcome to dietter.net, the official website of Dietter Nutriscience SRL ("Dietter", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our product, Dietter, a liquid supplement designed to support weight management in a natural and sustainable way.

Please read this Policy carefully. By using our website or placing an order, you agree to the terms described here. If you do not agree with any part of this Policy, please do not use the site.

2. Who we are

Company name: Dietter Nutriscience SRL
Website: https://dietter.net
Role: Data Controller for personal data processed through dietter.net

3. Information we collect

3.1 Information you provide to us

  • Account and order data: name, billing and shipping address, email address, phone number, order details, and payment-related information (limited to what we need to process and confirm your order; full card details are typically processed by our payment service providers).
  • Contact and support data: information you provide when you contact us by email, contact form, or telephone (for example, questions about your order, feedback, or product inquiries).
  • Newsletter and marketing data: your email address and marketing preferences if you sign up for our newsletter or other promotional communications.

3.2 Information we collect automatically

When you visit dietter.net, we may automatically collect certain technical data:

  • IP address and approximate location (city or region level, where permitted).
  • Device and browser type, operating system, language settings.
  • Pages viewed, time and date of visits, referring and exit pages, and clickstream data.

This data is collected mainly through cookies and similar technologies. It helps us understand how visitors use our website so we can improve our services.

3.3 Cookies and similar technologies

We use cookies and similar technologies on dietter.net to make the site work properly, to remember your preferences, and to analyze website traffic. Some cookies are essential for the functioning of the site (for example, keeping items in your cart), while others are optional and used for analytics or marketing.

You can manage your cookie preferences through your browser settings and, where available, through our cookie banner. If you disable certain cookies, some features of the site may not work correctly.

4. How we use your information

We use your personal data only for legitimate purposes and in a way that is proportionate and respectful of your rights. The main purposes are:

  • Order processing: to receive, confirm, and ship your orders; to process payments; and to provide invoices or receipts.
  • Customer service: to respond to your questions, handle returns and complaints, and provide after-sales support.
  • Account management: to create and manage your user account, if you choose to register.
  • Communication: to send you order confirmations, shipping updates, and service-related messages.
  • Marketing (with your consent where required): to send newsletters, offers, and product updates you have opted in to receive.
  • Analytics and improvement: to understand how visitors use our website, fix errors, and improve content, navigation, and security.
  • Legal and security purposes: to prevent fraud, enforce our Terms of Use, and comply with legal obligations.

5. Legal bases for processing

Where applicable data protection laws require a legal basis, we rely on the following:

  • Contract performance: processing necessary to fulfill your orders and provide customer support.
  • Legitimate interests: processing for website security, analytics, business administration, and anti-fraud purposes, provided these interests are not overridden by your rights.
  • Consent: for sending marketing communications by email (where required) and for non-essential cookies. You may withdraw consent at any time.
  • Legal obligation: processing related to tax, accounting, and regulatory requirements.

6. How we share your information

We do not sell your personal data. We may share it only with carefully selected third parties when necessary for the purposes described above:

  • Service providers: such as payment processors, hosting providers, email service providers, analytics providers, and logistics/shipping partners who help us operate our website and deliver your orders.
  • Professional advisors: such as lawyers, accountants, or auditors, where necessary for legal, financial, or compliance reasons.
  • Authorities: law enforcement, regulators, or courts, when we are legally required to do so or to protect our rights and those of others.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to appropriate safeguards.

All third-party service providers are required to use your data only according to our instructions and to protect it with appropriate security measures.

7. International data transfers

Our website infrastructure or service providers may be located in different countries. This means your personal data may be transferred to and processed in countries outside your country of residence. Where required by law, we will ensure that appropriate safeguards (such as standard contractual clauses or equivalent protections) are in place to protect your data.

8. Data retention

We keep your personal data only as long as necessary for the purposes described in this Policy or as required by applicable law. Retention periods may vary depending on the type of data and the context:

  • Order and invoicing data are typically kept for the period required by tax and accounting laws.
  • Customer service records are kept for a reasonable time to handle your inquiries and improve our services.
  • Marketing data is kept until you unsubscribe or ask us to delete it, or until it becomes inactive for a defined period.

9. How we protect your information

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures may include encryption, access controls, secure hosting, and regular monitoring of our systems.

No website or internet transmission is 100% secure, but we strive to use industry-standard practices to safeguard your data.

10. Your rights

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data:

  • Access: to request a copy of the personal data we hold about you.
  • Rectification: to request correction of inaccurate or incomplete data.
  • Erasure: to request deletion of your data, when there is no compelling reason for us to continue processing it.
  • Restriction: to request that we limit the way we use your data in certain circumstances.
  • Portability: to receive your data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
  • Objection: to object to certain types of processing, including direct marketing.
  • Withdraw consent: where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details in the Contact us section below. We may need to verify your identity before responding to your request.

11. Children’s privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us and we will take steps to delete such information where required by law.

12. Third-party websites

dietter.net may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices or content of third-party websites, and we encourage you to read their privacy policies separately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technical developments. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Policy regularly to stay informed about how we protect your data.

14. Contact us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your privacy rights, you can contact us at:

Dietter Nutriscience SRL
Website: https://dietter.net
Email: privacy@dietter.net