Dietter

Return & Refund Policy

Return & Refund Policy

Last updated: 02 April 2026

1. Overview

Thank you for shopping at dietter.net, the official store of Dietter Nutriscience SRL. We want you to feel comfortable and informed when purchasing Dietter, our liquid supplement created to support weight management in a natural and sustainable way.

This Return & Refund Policy explains under which conditions you can return products, request a refund, or report an issue with your order. By placing an order on dietter.net, you accept the terms described below.

2. Eligibility for returns

2.1 Condition of products

For hygiene and safety reasons, we can only accept returns of unopened and unused products in their original packaging, with all seals and labels intact. Opened bottles or products with broken seals cannot be returned unless they are defective or damaged on arrival.

2.2 Time frame

Unless otherwise required by law, you must contact us and request a return within 14 days from the date you receive your order. After this period, we may not be able to accept your return.

3. Return process

3.1 Step 1 – Contact us

Before sending any product back, you must contact our customer support team:

Please include your order number, full name, and a clear description of the reason for your return request. If the product is damaged or appears defective, attach photos showing the issue and the condition of the packaging.

3.2 Step 2 – Return authorization

Our team will review your request and, if the return is approved, we will provide you with instructions on how and where to send your product. Do not ship any item back before receiving our confirmation, as this may delay or prevent processing.

3.3 Step 3 – Shipping the returned items

You are responsible for properly packing the products to avoid damage during transport. We recommend using a trackable shipping service and keeping the receipt as proof of postage.

4. Shipping costs and responsibilities

4.1 Returns due to change of mind

If you decide to return a product that is not defective or damaged (for example, change of mind or you no longer want it), you are generally responsible for the return shipping costs. Original shipping fees paid when placing your order are usually non-refundable.

4.2 Returns of damaged or incorrect items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with photos of the product and packaging. After verification, we may, at our discretion and in accordance with applicable law:

  • Send you a replacement product at no additional cost; or
  • Offer a full or partial refund; and/or
  • Reimburse reasonable return shipping costs, if we request the product to be sent back.

5. Refunds

5.1 Inspection and approval

Once we receive and inspect your returned product, we will notify you by email whether your refund has been approved or rejected. We may refuse a refund if the product is not returned in acceptable condition (for example, opened, used, or damaged beyond what is necessary to check its nature and characteristics), unless required otherwise by law.

5.2 Method and timing of refunds

If your refund is approved, it will be processed using the same payment method you used for the original transaction, unless we have expressly agreed another method with you. Please note that:

  • Processing times can vary depending on your bank or payment provider.
  • Shipping fees (original and return) may not be refunded, except when the return is due to our error (e.g., wrong or defective product) or where required by law.

6. Exchanges

We do not offer direct product exchanges. If you wish to exchange a product, you may request a return according to this Policy, and then place a new order for the desired product once your refund has been processed, if applicable.

7. Non-refundable situations

Subject to any mandatory rights you may have under applicable consumer protection laws, refunds may not be possible in the following cases:

  • Products that have been opened, used, or are not in their original, sealed packaging (unless defective).
  • Products returned without prior contact or proper authorization.
  • Products returned after the indicated return period, unless otherwise agreed with us.
  • Products damaged due to improper handling or storage after delivery.

8. Product expectations and results

Dietter is a food supplement, not a medicine. It is intended to support a healthy and balanced lifestyle. Individual experiences may differ depending on diet, physical activity, and other personal factors. Because of this, we cannot guarantee specific results for each person.

Our Return & Refund Policy does not cover situations where you are dissatisfied solely because the product did not meet personal expectations about results that go beyond what we reasonably describe. However, if you have concerns or questions about using Dietter, please contact us and we will do our best to assist you.

9. Damaged parcels on delivery

If your parcel appears visibly damaged upon delivery, we recommend that you:

  • Take photos of the parcel before opening it.
  • Check the contents carefully and photograph any damaged products.
  • Contact our support team as soon as possible with your order number and photos attached.

This information helps us investigate with the carrier and provide a solution quickly.

10. Legal rights

This Policy is not intended to limit any mandatory rights you may have under applicable consumer or e-commerce laws in your country. In case of conflict between this Policy and mandatory legal provisions, the latter will prevail.

11. How to contact us about returns

If you have questions about returns, refunds, or if you need help with an order, please contact us:

Dietter Nutriscience SRL
Website: https://dietter.net
Email: support@dietter.net